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​Effective Date: 1 August 2026

At Obi Pasture Co, we are committed to supplying premium pasture-raised beef of the highest quality. If something isn't right with your order, we'll work with you to resolve the issue promptly and fairly.

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Our Commitment

Every order is carefully prepared, professionally processed, vacuum sealed and transported under refrigerated or frozen conditions to help ensure freshness and food safety.

If there is a problem with your order, please contact us as soon as possible.

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Change of Mind

Due to the perishable nature of our products, we are unable to accept returns or provide refunds for change of mind.

Please choose carefully before placing your order.

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Damaged or Incorrect Orders

If your order:

• arrives damaged,

• is incorrect,

• has missing items, or

• has been affected during transport,

please contact us within 24 hours of delivery.

To help us assess the issue, we may ask you to provide:

• your order number,

• photographs of the products,

• photographs of the packaging, and

• a brief description of the issue.

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Food Quality Concerns

We take food quality seriously.

If you believe there is an issue with the quality or safety of any product, please contact us immediately and retain the product where possible while we investigate.

Depending on the circumstances, we may request photographs or ask that the product be returned for inspection if it is safe and practical to do so.

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Refunds, Replacements & Store Credit

Where appropriate, Obi Pasture Co may offer:

• a replacement product,

• store credit, or

• a refund.

Each request is assessed individually.

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Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under Australian Consumer Law.

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Circumstances Beyond Our Control

Once an order has been successfully delivered, Obi Pasture Co cannot accept responsibility for product deterioration resulting from:

• products not being refrigerated or frozen promptly,

• incorrect storage,

• power outages,

• products being left unattended without refrigeration after delivery where Authority to Leave has been provided, or

• handling outside our control.

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Bulk Beef Orders

Whole, half and quarter beef orders are custom processed specifically for each customer.

Because these orders are individually cut and packed to your requirements, they cannot be returned due to personal preference or change of mind.

Your rights under Australian Consumer Law continue to apply.

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How to Contact Us

If you experience any issue with your order, please contact us as soon as possible.

Email:
homegrown@obipastureco.com.au

Website:
www.obipastureco.com.au

When contacting us, please include:

• Your name

• Order number

• Delivery date

• A description of the issue

• Photographs where applicable

We aim to respond to all enquiries within two business days.

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